This TCPA Policy outlines NorthLife Aesthetics & Wellness's ("NorthLife," "we," "us," or "our") compliance with the Telephone Consumer Protection Act (TCPA), Federal Communications Commission (FCC) rules, Telemarketing Sales Rule (TSR), and related federal regulations for SMS (text messaging) and voice telephone calls. This policy applies to all interactions on our website landing pages, forms, or other channels where users provide a mobile or landline phone number for marketing, professional, informational, or appointment-related purposes. As Idaho follows federal TCPA and TSR guidelines without additional state-specific restrictions, this policy ensures full U.S. compliance.

1. Overview of Communications Program

NorthLife offers SMS and voice call communications to provide marketing promotions, professional updates, appointment reminders, wellness tips, and other relevant information. Participation is optional and requires your explicit consent. Communications may include automated texts/calls or live agent calls for efficiency.

2. Obtaining Consent

We require appropriate prior consent before initiating restricted communications:

For automated marketing SMS or automated/prerecorded marketing voice calls (to cell phones or residential lines): Prior express written consent is required.

For purely informational (non-telemarketing) automated calls/texts: Prior express consent (oral or written) may suffice in many cases.

For live telemarketing calls: Consent requirements vary (e.g., no consent needed if not on Do-Not-Call list and established business relationship exists), but we obtain consent where practical.

Consent is obtained directly through our website pages via clear, conspicuous disclosures and user affirmation (e.g., checked checkboxes or submit buttons). We do not use pre-checked boxes, bundle consents with multiple sellers, or rely on shared/lead-generator consents. Your consent is specific to NorthLife only (in line with one-to-one consent rules).

By providing your phone number and affirmatively opting in (e.g., checking a box or clicking "Submit"), you agree to the following:

By providing my phone number and clicking Submit, I consent to receive recurring automated marketing and professional text messages and/or voice calls (which may use an automatic telephone dialing system (ATDS), artificial/prerecorded voice, or live agents) from NorthLife Aesthetics & Wellness at the number provided. These communications may include promotions, wellness updates, appointment reminders, and informational content. Message/call frequency may vary (e.g., up to 4-6 per month). Message and data rates may apply for texts; standard call charges may apply depending on your plan. Reply STOP to any text or say "STOP" during a call to cancel, or reply HELP/text HELP/call our support line for assistance. Consent is not a condition of purchase or any other transaction with NorthLife. You may withdraw consent anytime without affecting your relationship with us.

This disclosure appears prominently near any phone number collection field on our landing pages, in readable font/size/color (not buried in fine print).

3. Types of Communications

Marketing: Promotional content (e.g., offers, events). Requires prior express written consent for automated/prerecorded delivery.

Professional/Informational: Non-promotional (e.g., appointment confirmations, reminders, health tips). May use prior express consent. We avoid blending marketing and informational content without proper consent.

4. Opt-Out and Revocation of Consent

You can revoke consent anytime by:

Replying STOP to any SMS (unsubscribes from all SMS).

Saying "STOP" or requesting to opt out during a live call.

Contacting us via email at [[email protected]], phone at [1-208-900-4343], or our website form. We honor opt-outs immediately (or within reasonable time per FCC rules, e.g., quick implementation) and maintain an internal Do-Not-Contact list. Post-opt-out, you receive only a confirmation message/call.

5. Frequency, Costs, and Timing

Frequency varies but remains reasonable (e.g., no more than 4-6 messages/calls per month unless you engage further).

Texts: Message and data rates may apply per your carrier.

Calls: Standard charges may apply; no additional fees from NorthLife.

All communications sent between 8:00 a.m. and 9:00 p.m. in your local time zone.

6. Do-Not-Call Compliance and Caller ID

We honor the National Do-Not-Call Registry and any internal/company-specific requests. For telemarketing calls, we scrub against the Registry unless an exemption applies (e.g., prior consent or established business relationship). Caller ID displays accurate NorthLife information (no spoofing or blocking).

7. Data Privacy, Security, and Record-Keeping

Your phone number is collected solely for communications and handled per our Privacy Policy. We do not sell/share it for third-party marketing. Consent records are logged and retained for at least 4-5 years to demonstrate compliance.

8. Help and Support

Reply HELP to texts or request help during calls for program details.

Contact us at [email protected] or 208-900-4343 for questions, opt-outs, or reports of unsolicited contact.

Report suspected violations to us immediately.

9. Compliance and Updates

NorthLife complies with the TCPA, FCC rules, TSR, and CTIA guidelines, including one-to-one consent, easy revocation, timely opt-out processing, and prohibitions on deceptive practices. This policy may update for legal changes; check our website for the latest version.

By participating, you confirm you are the authorized user of the provided number and at least 18 years old (or have parental/guardian consent if under 18).

This policy promotes transparent, respectful communications while fully protecting your rights under U.S. law. For full terms, visit our website. Consult legal counsel for implementation specifics, as TCPA rules can be fact-specific and subject to ongoing FCC/FTC updates.